Contacting the Witness Service:
If you have questions about the Witness Service or are unsure about what to do next, help is available. You can contact us in the following ways:
- by calling 0300 332 1000
- To contact us using BSL: 020 3830 2112 (New Divert)
- or 0300 330 2123
- by emailing RIC@witnessservice.org.uk
Alternatively, if you’re a prosecution witness, you may want to speak to the Witness Care Unit (WCU) instead, particularly if you have a query concerning the progress of a case, travel expenses, or other practical support matters.
Making a referral:
If you would like to refer yourself or someone else to the Witness Service, you can use our online referral form by clicking the button below:
Making a complaint:
If you would like to raise a complaint, please visit our complaints page by clicking the button below:
Contacting a court:
If you would like to contact a specific court with a query, please visit our court contact details page by clicking the button below:

